Exercising (more) Empathy: A New Year’s Resolution Worth Keeping

Amy Giddon became a corporate refugee after being moved by a participatory art installation in New York city’s bustling Union station. Picture an enormous wall, covered with thousands of sticky notes, each one featuring an anonymous message, penned by everyday...

The Pressing Need for Empathy in 2021

A few days ago, I taped my final weekly episode of Purposeful Empathy with Dr. Mirella De Civita, a Clinical Psychologist and a Master Corporate Executive Coach. In this final blog of the year, I offer a couple of takeaways from our conversation, as they relate to my...

Empathy’s Role in Reconciliation – Part I

“Be careful not to dehumanize people you disagree with. In our self-righteousness, we can easily become the very things we dislike in others.” Marc and Angel   Twenty-ish years ago, I lost my cool in a heated argument with a boyfriend. To be fair, as a budding...

Yes, (some) For-Profit Companies Can Be Empathic

Thirty thousand years ago, humans shared the planet with at least five other large-brained human species. But over millennia, sapiens evolved to make interpersonal and social connections easier, according to Stanford research psychologist Jamil Zaki. “Our testosterone...

Big Data + Gaming = More Empathy?

Two things happened in the spring of 1997. I finished my undergrad in marketing at McGill and the gaming giant Ubisoft opened an office in Montreal. They immediately posted openings and I applied for a one as a product manager – in retrospect, a total act of hubris...