EMPATHY EXPERT

AUTHOR & SPEAKER

AWARD-WINNING EDUCATOR

​SOCIAL IMPACT COACH

Purposeful Empathy Advocate

I HAVE SPOKEN ABOUT EMPATHY AROUND THE WORLD.

Empathy, Technology
and the Future of Humanity
TEDxUWCT
Phuket, Thailand, 2018

Empathy & Social Business
Global Social Business Summit
Mexico City, 2014

We Need Empathic Action
PINC Conference
Zeist, Netherlands, 2014

Social Impact Coach

STAY CONNECTED!

15 hours ago

Anita Nowak
Watch this episode to learn how empathy inspires people to find their voice as Changemakers. Toni Blumeris is a South African Empathy Coach who sees empathy as a tool for social change. In this episode, she discusses the butterfly effect of empathy and compassion, as well as the importance of shifting from a “scarcity mindset" to an "abundance mindset."00:00 Introduction00:27 About Toni Blumeris01:25 Toni’s epiphany about our life purpose03:34 Toni's professional journey05:32 Toni's 5-A Empathy Model07:09 How does Toni define empathy?09:36 Why is empathy needed now more than ever?13:04 Is it possible to cultivate an abundance mindset despite a lack of physical resources?24:55 The role of empathy in qualitative research30:36 Toni Blumeris' Purposeful Empathy Story CONNECT WITH TONI ✩ ​​Linkedin: www.linkedin.com/in/toni-blumeris-empathy-changemaker-76321b5/✩ Website: www.researcheq.co.za/ CONNECT WITH ANITA✩ Email purposefulempathy@gmail.com ✩ Website www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak✩ Instagram tinyurl.com/anitanowakinstagram✩ Twitter twitter.com/anitanowak21✩ Facebook Page tinyurl.com/PurposefulEmpathyFacebook✩ Facebook Group tinyurl.com/PurposefulEmpathyCommunity✩ Podcast Audio tinyurl.com/PurposefulEmpathyPodcastThis episode was brought to you by Grand Heron International REACH THEM AT✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach✩ LinkedIn www.linkedin.com/company/grand-heron-international/✩ Facebook www.facebook.com/grandheroninternational/✩ Instagram @Grand_Heron_International✩ Twitter @GrandHeronIntltwitter.com/GrandHeronIntlTo watch the video with subtitles: www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0AVideo Edited by David Tsvariani ... See MoreSee Less
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15 hours ago

Anita Nowak
Daily Empathy Post #1936 (Nov 27) Purposeful Empathy"Empathy is a key tool in your call center agents’ toolbox that helps them to truly connect with your customers, leading to a more pleasant customer experience and fewer angry customers stressing out your agents."Article sourced from FonoloPhoto by Alexander Andrews on Unsplash ... See MoreSee Less
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1 day ago

Anita Nowak
Daily Empathy Post #1935 (Nov 26) Purposeful Empathy"Right now, our country is suffering from an epic lack of empathy. We seem to have lost the ability to imagine walking in our neighbor’s shoes. The other has become The Other, and we don’t feel their pain or seek to understand their experiences. We’ve become obsessed with the 'I,' not the 'we.'"Article sourced from Chief Executive GroupPhoto by Nina Strehl on Unsplash ... See MoreSee Less
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3 days ago

Anita Nowak
Daily Empathy Post #1934 (Nov 25) Purposeful Empathy"'Empathy, I would posit, is the most important ingredient of being a good lawyer.'Empathy is not sympathy, and it does not entail feeling sorry for clients, feeling sad about their situation nor taking on their psychosocial needs, Szigeti says.Szigeti is principal lawyer at Anita Szigeti Advocates, a firm focused on mental health and the law. She is president and founder of the Law and Mental Disorder Association and co-author of Guide to Mental Disorder Law in Canadian Criminal Justice.Szigeti represents clients with serious mental health and addiction issues, who are often faced with overwhelming state power.Empathy allows a lawyer in her situation to appreciate the experience of losing autonomy, being locked in psychiatric hospitals – sometimes in seclusion – and injected with 'powerful, mind-altering psychiatric medicine' against their will, she says.'To advocate their position, we have to understand and appreciate their position. In order to do so fearlessly and zealously, we have to know the impact that state control has over the person.'"Article sourced from Canadian LawyerPhoto by Giammarco on Unsplash ... See MoreSee Less
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4 days ago

Anita Nowak
Daily Empathy Post #1933 (Nov 24) Purposeful Empathy"We felt an urgent need to find a way to support our employees. The empathy circle idea emerged [...]. Coming up with solutions was not the central goal: Rather, we wanted to build an opportunity for our employees to speak their hearts and their minds, if only to say, 'I'm feeling terrible'—to create listening sessions that would be absolutely safe."Article sourced from ZendeskPhoto by Vonecia Carswell on Unsplash ... See MoreSee Less
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"Empathy is a key tool in your call center agents’ toolbox that helps them to truly connect with your customers, leading to a more pleasant customer experience and fewer angry customers stressing out your agents."

https://fonolo.com/blog/2021/10/how-to-train-your-call-center-agents-to-exercise-empathy/

"The other has become The Other, and we don’t feel their pain or seek to understand their experiences. We’ve become obsessed with the 'I,' not the 'we.'"
https://chiefexecutive.net/eliminating-the-empathy-deficit/?_scpsug=crawled,5589,en_d232cce0c35f4c5a5f9997cf3563b617d66d4435a4d2cb65f849087972c300a6#_scpsug=crawled,5589,en_d232cce0c35f4c5a5f9997cf3563b617d66d4435a4d2cb65f849087972c300a6

"'Empathy, I would posit, is the most important ingredient of being a good lawyer.'

[...]'To advocate their position, we have to understand and appreciate their position.[...]'" https://www.canadianlawyermag.com/resources/practice-management/is-empathy-a-skill-lawyers-need/359304

"Coming up with solutions was not the central goal: Rather, we wanted to build an opportunity for our employees to speak their hearts and their minds, if only to say, 'I'm feeling terrible'—to create listening sessions that would be absolutely safe."
https://www.zendesk.com/blog/empathy-circles-moment-movement/?fbclid=IwAR24ZSO2ZivTayiNIzYbTH__wJOTaXEkLpdYP-_8ocO6gZAsBmx3JAJ2OTg

"In the lexicon of leaders, 'empathy' is viewed as a superpower, with a uniformly positive meaning. It derives from the Greek word empatheia, which comes from 'in' and 'feeling.'"
https://www.fastcompany.com/90693474/6-expressions-that-empathetic-leaders-avoid

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