"Empathy is a key tool in your call center agents’ toolbox that helps them to truly connect with your customers, leading to a more pleasant customer experience and fewer angry customers stressing out your agents."

https://fonolo.com/blog/2021/10/how-to-train-your-call-center-agents-to-exercise-empathy/

"The other has become The Other, and we don’t feel their pain or seek to understand their experiences. We’ve become obsessed with the 'I,' not the 'we.'"
https://chiefexecutive.net/eliminating-the-empathy-deficit/?_scpsug=crawled,5589,en_d232cce0c35f4c5a5f9997cf3563b617d66d4435a4d2cb65f849087972c300a6#_scpsug=crawled,5589,en_d232cce0c35f4c5a5f9997cf3563b617d66d4435a4d2cb65f849087972c300a6

"'Empathy, I would posit, is the most important ingredient of being a good lawyer.'

[...]'To advocate their position, we have to understand and appreciate their position.[...]'" https://www.canadianlawyermag.com/resources/practice-management/is-empathy-a-skill-lawyers-need/359304

"Coming up with solutions was not the central goal: Rather, we wanted to build an opportunity for our employees to speak their hearts and their minds, if only to say, 'I'm feeling terrible'—to create listening sessions that would be absolutely safe."
https://www.zendesk.com/blog/empathy-circles-moment-movement/?fbclid=IwAR24ZSO2ZivTayiNIzYbTH__wJOTaXEkLpdYP-_8ocO6gZAsBmx3JAJ2OTg

"In the lexicon of leaders, 'empathy' is viewed as a superpower, with a uniformly positive meaning. It derives from the Greek word empatheia, which comes from 'in' and 'feeling.'"
https://www.fastcompany.com/90693474/6-expressions-that-empathetic-leaders-avoid